I drove my vehicle to honest care auto shop and left it there for service. During the adjustment of my rear right trailing arm, the mechanic informed me that they had broken the bolt connecting two components due to rust or seizing but I wasn’t warn before the operation because they could tell if the bolt was in bad shape they said. They advised me to obtain a replacement bolt, which they intended to charge a significant amount to order. The following day, I acquired the replacement bolt and brought it to the shop for installation. To my surprise, I was presented with a labor bill exceeding $150, including tool supply fees, for what was estimated as one hour of work. Reluctantly, I paid for the removal of the bolt, even though the job remained incomplete. Consequently, my car was inoperable, and I had to arrange for it to be transported on a trailer to another repair shop. I spent the entire night, until 2 in the morning, replacing the suspension component that had a broken bolt lodged in it and ultimately replacing the entire piece. This unfortunate situation left me physically exhausted, and I was unable to attend my college courses the next day due to the extensive work required to restore my vehicle to working condition. I drove my car there and wasn’t able to drive it back home But who am I to only talk about the bad the mechanic and the front office was really respectful and treated me humanely
Hey KJ - We are sorry you were not satisfied with our service. It is unfortunate you felt the need to leave 1 star as your bolt was very rusty and we wanted to fix it but you would not let us. We also gave you the opportunity to provide a replacement part to save money. It was your decision to decline the repair and then to have your car towed out of the shop. Our techs do not work for free, so yes we did charge you for the time the tech spent on your vehicle. You could have driven your car home had you let us fix it. Have a great weekend!
- Honest-1 Auto Care Clarksville