Clarksville Auto Repair

(931) 919-2882updated hours:
Mon - Fri: 7:30 AM - 6:00 PM
Sat: 8:00 AM - 3:00 PM
5

Very satisfied. Will be completing my repairs on Aug 17th. Communication was great. Everything spelled out. All personnel extremely personable.

5

I went there a couple weeks ago to have my car repaired. They are a little pricey, but I haven't had any issues. I really do feel they are HONEST. They got my car in and gave me a quote on the price and am estimate on when it would be done. The price ended up being a little lower and the repair was done a day earlier. Not only that but I received a "Thank you" treat. I don't like pretzels, but it's the thought that counts. They could've given nothing lol. I'd recommend them to anyone needing repairs.

5

Honest, fast, and great communication. They recommended another shop because they didn't have the equipment to complete our job so I can't speak to that but the diagnostic phase and communication was excellent. They even gave me a little baggy of pretzels. We plan to try them again for service in the future .

4

Had issues that Firestone could not resolve due to lack of any AC Techs at their shop. Honest-1 did a full rundown of my vehicle and addressed the AC issues I was having as well as a problem with my bearings on one axle. I did not ask for this type of inspection - I am glad they found it but unsure what their procedures entail that resulted in a full vehicle inspection. Matt and Austin are very good about keeping you informed and were excellent customer service reps. So far so good - for the first time in over a year I had to turn my AC down because I was getting cold. Pros: Professional service, timely communication, swift resolution of mechanical issues. They also offer a military discount which greatly helped ease the pain in the level of cost for this repair…I know it is not an entitlement so it is always graciously received when I am offered one. Cons: Did they really need to do a full vehicle inspection, knowing I was there for AC issues and then they additionally find an issue with my wheel bearings? My poor wallet still hurts but at least those matters are fixed. Overall, I am pleased with the services and repairs rendered thus far. I will update if anything changes. Air conditioning sure felt great today.

1

I will start by saying the staff behind the desk seem extremely friendly to start however this place is an absolute joke. The manager or owner whomever it was I had the displeasure of speaking with today over the issues I experienced has ZERO customer service skills. I brought my vehicle in for a diagnostic while explaining the issue and telling them to begin with I had a feeling it was either the alternator or starter. I’m no stranger to working on my own vehicles but with my husband deploying the same day I needed an extra set of hands to work on it especially if my suspicions were accurate. They called me Monday after I dropped it off on a Friday which their timing was decent but quoted me 937 dollars for JUST the alternator not including labor or the diagnostic fee. When I had an issue with this price and brought to their attention even mopar certified original parts cost almost half of what they were trying to charge for aftermarket parts was met with hostility and rudeness. I turned to the service technician to ask him if he was even sure it was the alternator and asked if he had even attempted to by pass the alternator to see how everything else ran and was told and I quote “you can’t by pass an alternator” again as I stated absolutely so stranger to working on my own vehicles however clearly their technicians are. Unless you like being charged double to triple the price for parts and labor and have hands within your vehicle that don’t even understand the mechanics of said vehicle I highly recommend you look elsewhere. Oh and before he comes on here with a response I will let the public know he did not charge me the diagnostic fee when I told him I would be going else where so you can count that as your one star I suppose. Edited to add: Since they like to flex their warranty understand your dealer at least any dodge dealer offers 2 year UNLIMITED mile warranty on ALL work and LABOR. Oh and PSA they fully change their responses to reviews after their hot head owner gets control over his anger responses. Their original response to my review was a direct jab taken from my personal Facebook page and I absolutely have screenshots 😉

Caitlin received a quote she didn't like and proceeded to curse out our service advisers over the phone. We don't do business that way. Caitlin arrived at our shop and we told her we would not work on her vehicle. We wish the next repair shop the best of luck!

- Honest-1 Auto Care Clarksville
1

Would not recommend this establishment. Called seven different places in Clarksville and after getting multiple quotes/info, Honest-1 was trying to charge me double compared to other establishments. They charged me $235 for a diagnostic, and wanted to charge me $2,215 on top of that, to get my a/c fixed. I understand mark up, but this is just extreme. Would not recommend this establishment.

Hey Brooke - We hope you found the shop you were looking for. Hopefully they are using top quality parts and will provide you with a 3yr/36,000 mile nationwide warranty on parts and LABOR. We aren’t the shop for everyone, just those who want peace of mind knowing that they will be taken care of 2-3 years down the road. We appreciate your feedback. Have a great July 4 weekend. Tucker - Owner

- Honest-1 Auto Care Clarksville
4

They have great coupons on oil changes and service

Thank you Terry!

- Honest-1 Auto Care Clarksville
5

Hey Brian - Thank you. We look forward to your next appt on 8/1/22 or sooner. Tucker - Owner

- Honest-1 Auto Care Clarksville
5

Christian based mechanic. They are honest and upfront. Yes upselling is a normal practice but it's also every where else to. The use of a coupon i didn't know about was not expected but appreciated.

Hey Miranda - Thank you for your review. We appreciate the feedback! Tucker - Owner

- Honest-1 Auto Care Clarksville
5

After replacing the power steering rack & pinion (see picture of pinion to be attached to steering yoke), both tie rods, the power steering pump & fluid, the high pressure fluid line and one of the sub frame bushings for my preparation to have a four wheel alignment, on 6/9/2022, Honest -1 Technician "RB", took 2 hours doing what I consider a perfect alignment. However, my Service Advisor, "MS" only charged me $89.95 for this alignment. Honest -1 conformed to GM's specification for my 1999 Buick LeSabre Limited with an odometer reading 144,118.

Hey Paul - I'm glad to hear your '99 Buick is back on the road. We are blessed with a great group of guys here at H1 and they will go out of their way to give you the best service possible. Thank you for the kind words. Have a great week! Tucker - Owner

- Honest-1 Auto Care Clarksville
Honest-1 Auto Care Clarksville is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care Clarksville (931) 919-2882 if you have any issues in accessing any area of our website.