We came to this business because we had the check engine light come on during a drive home. We first got a free diagnosis at AutoZone and had all information in hand when arriving at this business. They still charged us $75 dollars to do there own diagnosis. I don’t find this charge reasonable since we already knew the cause of the problem. This review is of my own personal experience and should be taken for informational purposes only. Edit 03-07-2020 The response from the owner shows the business lacks integrity. Additionally, the response from the owner shows the business lacks transparency with its customers. If the business is not able to honor a previous diagnosis it should be addressed upon service being performed. It should also be noted the owner attempts to introduce new information to divert from the original issue. The owners response should be a red flag when choosing this business for your vehicle needs.
Hey Jerald. Thank you for your feedback. We always do our own diagnosis, and don't rely on other shops or other parties information. We offer a 3yr/36,000 mile nationwide warranty to stand behind our work so we want to make sure we get it right. Sorry you didn't think this charge was reasonable, but if our tech is going to put their name on the repair and be held responsible, it's only fair they get to do their own diagnosis.
- Honest-1 Auto Care Clarksville