I arrived on a Saturday morning, first thing. I assume there was a car they were still working on, because there was already one in the bay. There was one other car besides mine. It took about 45 mins. I was greeted and let right in by the keyholder/manager on duty?. He was very nice and helpful. He even offered to turn on the tv, but it was being difficult that day. I went to get my oil change, my car needed it, and I also had an airbag light on. They were able to check that, free of charge, and mentioned that it could be a sensor or wiring under the seat. ( I have to adjust the seat due to my height.) I agreed. I would have liked to have been out a bit sooner, but overall my experience was great and I would go back.