Excellent experience. Facility is clean. Service advisor (Matt) very polite and respectful. I had an oil change and safety inspection. Work was done quickly and correctly. They also found a leaking rear shock on my car, and they took me to the service bay to see it for myself. My only comment is that, although they are well trained mechanics, they don't seem to have easy access to BMW parts, which makes me think that more complicated repairs,ight be better handled elsewhere. This is not a criticism in any way and for the basics, I will be back! As an added bonus, they leave a little snack in your completed car. Too cute!